We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at orders@tcfittings.com. If your return is accepted, we will send instructions on how and where to send your package. In the case that your product is undamaged, you will be responsible for the costs to return. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at orders@tcfittings.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right. In the case that you've received the wrong item or that the item is damaged, we will send you a shipping label to return the item free of cost.
Exceptions / non-returnable items
Replacement seal kits and rebuild kits are not eligible for return. Please get in touch if you have questions or concerns about your specific item.
We cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
